Both Kyleene and Michael went out of their way to make sure that the sign I ordered off the website was in great Condition when I picked it up. Kyleene called me with a concern about the original order and suggested I return and re-order. She returned it for me, and Ive already received the credit. I picked up the re-order yesterday after Michael called letting me know it had arrived in better condition. Fantastic customer service! (Employee: Kyleene Winters, Michael Sturdevant)